Visit our COVID-19 Information pages for details regarding the coronavirus as it relates to the Chickasaw Nation.
Our Nation > Community > COVID-19 > Chickasaw Nation Department of Health Visitor Policy

Chickasaw Nation Department of Health Visitor Policy

Updated March 17, 2021

The Chickasaw Nation Department of Health (CNDH) has adopted leading industry protocols to enact the highest quality and safety standards to keep our patients, co-workers and visitors safe while on our campuses. Although CNDH still encourages limited visitation to keep social interaction at a minimum, the Chickasaw Nation Medical Center (CNMC) and CNDH clinics have revised their visitation policies and campus guidelines in certain areas.

We appreciate your patience and understanding as our protocols evolve to fit the most up-to-date information. Our ultimate goal is to maintain a safe environment for our patients and staff.

The Chickasaw Nation Department of Health (CNDH) Clinic and Hospital Visitation Guidelines

The CNDH screening policy remains in effect across all clinics and hospitals to protect our patients, while meeting the needs of our communities. Patients and approved representatives will be asked the appropriate screening questions, have their temperature taken and are required to wear a mask while on campus.

Regular visitors will not be allowed into CNDH facilities unless otherwise approved. Patients may have one patient representative. Only approved patient representatives are allowed in the facility.

A patient representative (PR) is a visitor who has been approved/designated to accompany a patient to an appointment or inpatient area when deemed necessary. PRs who fail their screening will not be allowed into the facility. All approved patient representatives will be provided a green visitor pass they must present at CNMC entrances to be allowed access. A valid form of identification is required. All patient representatives and other visitors assume all risks of exposure to COVID-19.

Patients who screen positive for fever (100.0+) or any other symptom noted by CNDH will be required to wear a yellow sticker for the duration of the visit.

No visitors are allowed to accompany patients to outpatient clinic appointments at any CNDH location, unless the patient is a minor under the age of 18 or the patient requires assistance due to physical or mental impairments, or with disabilities or otherwise approved. This will be determined on a case-by-case basis.

No inpatient visitors are allowed to visit patients receiving inpatient care at CNMC unless they are an approved patient representative/support person.

Patients and patient representatives are encouraged to bring their own masks, practice proper hand hygiene and maintain responsible distancing in all areas of CNDH facilities.

All approved patient representatives, without proof of vaccination or COVID-19 infection within the last 90 days, will be tested for COVID-19 before being allowed to visit someone admitted as an inpatient.

COVID-19-related and non-COVID-19-related adult end-of-life patient situations will be evaluated on a case-by-case basis. Pediatric end-of-life patients will also be evaluated on a case-by-case basis.

Pharmacy

All CNDH Pharmacy lobbies are closed. Drive-thru pharmacy services are open daily.

Campus Facilities

Okchamali’s cafe is open. Visitors to the cafĂ© are required to wear a mask at all times, unless eating or drinking, and must maintain responsible distancing.

The Apila Center is assisting visitors curbside - to pick up information or Medisaw paperwork, please call for assistance upon arrival:

  • Health information: (580) 559-0712
  • Business office: (580) 421-4570
  • Medisaw: (580) 421-4549

The gift shop at the Chickasaw Nation Medical Center is open 8 a.m.-4:30 p.m. Monday-Friday and is currently available only to those allowed in the medical center.

Elevator use at all CNDH facilities is restricted to four individuals at one time.

Furniture is spaced at appropriate distances throughout all health facilities. Individuals are asked not to move the furniture or congregate in groups in common areas.

CNDH will continue to maintain rigorous cleaning protocols at all locations during the COVID-19 pandemic.

Valet services remain suspended until further notice due to inability to practice responsible distancing. Risks of possible exposure in multiple uncontrolled settings are high due to close contact with people in and out of vehicles and exposure to high-touch surface areas in customer vehicles.

Due to the risk of COVID-19 exposure, CNDH does not recommend bringing young children into a CNDH health facility unless absolutely necessary. Arranging child care can be challenging for patients, therefore, young children will be screened and children over the age of 2 will be required to wear a mask. If parents bring children into a CNDH health care facility, they are assuming all risks of exposure to COVID-19. Children under the age of 2 are not required to wear face masks.

New mothers under weight-bearing restrictions may designate one patient representative/support person to accompany them for the first outpatient pediatric appointment and/or Women's Clinic appointment.

Outpatient clinic patients may be accompanied by one patient representative/support person when necessary and will be determined on a case-by-case basis. This restriction does not prevent patients from having interpreters, medical decision-makers, or others necessary to receive medical care present at their appointment.

All patient representatives must be ages 18 and older. This does not apply to pregnant minors who may choose to have a patient representative/support person present during the care of their pregnancy.

If Traveling by Air to the CNMC

Patients or patient representatives traveling by air to an appointment must be COVID-19 tested no more than three days prior to traveling to the scheduled appointment. If the COVID-19 test is positive or a patient develops symptoms of COVID-19, the patient's appointment will be rescheduled prior to travel. If the test is negative, staff will advise the patient to keep a copy of the test result with them during travel and take precautions to protect themselves and others from getting COVID-19. Patient representatives with symptoms or positive COVID-19 test results will not be allowed entrance.

Emergency Department (ED), Surgical, Acute Care, ICU and OB/GYN Patient Representative Guidelines

Emergency Department and Surgery Center: Patients are allowed one patient representative per patient. The PR must pass screening to enter. A COVID-19 test is NOT required.

Lobby occupancy will be monitored to ensure responsible distancing requirements are met. A PR may be asked to wait outside if the ED and surgical waiting areas are over capacity.

Acute Care and ICU (non-COVID-19 patients only): Admitted patients are allowed one designated patient representative per patient. The PR is required to take a COVID-19 test.

Acute Care exceptions to being tested:

A PR who is fully vaccinated (+14 days after receiving second dose) will not be tested if experiencing no symptoms.

A PR who has had a confirmed positive COVID-19 test, has recovered and it has been at least 20 days, but not more than 90 days, since either the onset of symptoms, and/or date of first positive test, will not be tested.

Proof of vaccination or a positive COVID-19 test result are required.

Exceptions: Pediatric admissions may have two designated PRs that may alternate. End-of-life situations will be evaluated on a case-by-case basis.

OB/GYN: OB patients are allowed one designated PR per patient. The PR is required to take a COVID-19 test.

OB/GYN exceptions to being tested:

A PR who is fully vaccinated (+14 days after receiving second dose) will not be tested if experiencing no symptoms.

A PR who has had a confirmed positive COVID-19 test, has recovered and it has been at least 20 days, but not more than 90 days, since either the onset of symptoms, and/or date of first positive test, will not be tested.

Proof of vaccination or a positive COVID-19 test result are required.

ED, OB, ICU, Surgical and Acute Patient Representative Guidelines

All PRs must remain masked, maintain responsible distancing to limit interactions at all times and perform frequent hand hygiene.

PRs are only allowed to visit the room of the patient they are visiting. PRs cannot explore other areas of the hospital or loiter in the facility.

All PRs must have a valid photo ID to enter or reenter the CNMC.