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Our Nation > Community > COVID-19 > Chickasaw Nation Department of Health Visitor Policy

Chickasaw Nation Department of Health Visitor Policy

Updated August 23, 2021

The Chickasaw Nation Department of Health (CNDH) Clinic and Hospital Visitation Guidelines

Chickasaw Nation Medical Center (CNMC) and satellite clinic visitation policy can be subject to change depending on the hospital census and status of COVID-19 pandemic within the Chickasaw Nation and surrounding communities.

CNDH has adopted leading industry protocols to ensure the highest quality and safety standards that keep our patients, co-workers and visitors as safe as possible while on our campus. We appreciate your patience and understanding as our response evolves and various protocols are updated on a regular basis.

The CNDH COVID-19 screening policy remains in effect across all clinics and hospitals to protect our patients, while meeting the needs of our communities. Patients, vendors, contractors, visitors and patient representatives will be asked screening questions, have their temperature taken and are required to wear a mask while on campus.

Patients who screen positive for fever (100.0+) or any other symptom noted by CNDH will be required to wear the provided arm band for the duration of the visit.

Outpatient clinic patients scheduled for an appointment may now be accompanied by one visitor or patient representative.

CNDH Inpatient Patient Representative Guidelines.

No visitors are allowed to visit patients receiving inpatient care at CNMC unless they are an approved patient representative.

A patient representative (PR) is a person who has been approved/designated to accompany patients to an inpatient area when deemed necessary. Patient representative guidelines include, but are not limited to: CNMC inpatient, surgery, OB or ED services. PRs must follow these protocols:

  • A valid photo ID is required to enter or re-enter the Chickasaw Nation Medical Center
  • A COVID-19 test is required before visitation is allowed unless the PR has proof of vaccination or recent COVID-19 infection
  • Approved PRs will receive a green pass that must be presented at CNMC entrances to be allowed access
  • PRs must assume all risks of exposure to COVID-19
  • Must be age 18 and older. This does not apply to pregnant minors who may choose to have a minor patient representative/support person present during pregnancy appointments
  • Exploring other areas of the hospital or loitering in the facility is prohibited
  • PRs are only allowed to visit the room of the patient they are visiting

COVID-19-related and non-COVID-19-related adult end-of-life patient situations will be evaluated on a case-by-case basis.

Visitation for end-of-life situations will be evaluated on a case-by-case basis to safeguard families and reduce the spread of COVID-19.

CNMC Outside Window Visitation Protocols

  • CNMC outside visiting hours are 10 a.m. to noon and 4-6 p.m. (after 5:30 p.m., visitors must check in at the emergency department entrance.)
  • When visiting at an outside CNMC window, check in at the front entrance to receive a security pass.
  • Visitor passes must be renewed for each visit at the front main entrance. Passes will be checked by security.
  • CNDH asks visitors to limit the window visitation group size to six if possible.
  • This visitation area is a quiet and reverent visitation space for all families. Please be mindful of others.

Updated Obstetrical (OB) department visitation policy:

A second PR (in addition to the overnight PR) may accompany the patient during normal visiting hours.

The second PR must follow these protocols:

  • Second PRs may stay past visiting hours if the patient is still in labor, until delivery
  • Second PRs must be the same person throughout the visit

Both PRs will receive a visitor card once one of the following is verified:

  • The PR is fully vaccinated (+14 days after receiving second dose)
    • Vaccinated PRs will not require a COVID-19 test if experiencing no symptoms
    • Proof of vaccination is required
  • The PR had a confirmed positive COVID-19 test, recovered and it has been at least 20 days, but not more than 90 days, since either the onset symptoms and/or date of first positive test
  • If the PR does not meet the requirements stated above, a COVID-19 test is required

OB visiting hours are 8 a.m.-6 p.m.

If exiting after 5:30 p.m., PRs must exit through the Emergency Department entrance.

If Traveling by Air to the CNMC

Patients or patient representatives traveling by air to an appointment must be COVID-19 tested no more than three days prior to traveling to the scheduled appointment. If the COVID-19 test is positive or a patient develops symptoms of COVID-19, the patient's appointment will be rescheduled prior to travel. If the test is negative, staff will advise the patient to keep a copy of the test result with them during travel and take precautions to protect themselves and others from getting COVID-19. Patient representatives with symptoms or positive COVID-19 test results will not be allowed entrance.


  • Chickasaw Nation Medical Center pharmacy
    • 8 a.m. - 6 p.m. Monday thru Friday
    • Weekends and holidays: 9 a.m. - 6 p.m. (Drive-thru only)

Campus Facilities

Okchamali’s cafe is open. Visitors to the café are required to wear a mask at all times, unless eating or drinking and must maintain responsible distancing.

The Apila Center is assisting visitors curbside - to pick up information or Medisaw paperwork, please call for assistance upon arrival:

  • Health information: (580) 559-0712
  • Business office: (580) 421-4570
  • Medisaw: (580) 421-4549

The gift shop at the Chickasaw Nation Medical Center is open 8 a.m.-4:30 p.m. Monday-Friday and is currently available only to those allowed in the medical center.

Elevator use at all CNDH facilities is restricted to four individuals at one time.

Furniture is spaced at appropriate distances throughout all health facilities. Individuals are asked not to move the furniture or congregate in groups in common areas.

CNDH will continue to maintain rigorous cleaning protocols at all locations during the COVID-19 pandemic.

Valet services are available from 6:30 a.m.-5 p.m.

Due to the risk of COVID-19 exposure, CNDH does not recommend bringing young children into a CNDH health facility unless absolutely necessary. Arranging child care can be challenging for patients, therefore, young children will be screened and children over the age of 2 will be required to wear a mask. If parents bring children into a CNDH health care facility, they are assuming all risks of exposure to COVID-19. Children under the age of 2 are not required to wear face masks.